Shipping Information

Local Hong Kong Shipping

Orders are usually shipped within 1 working day after payment. Shipping methods include:

S.F. Express

• Usually takes about 1 working day
• If you need accessories urgently, it is recommended to choose SF Express Shipping Pay on Delivery, about $30/KG
• Once we receive the SF tracking number, we will email you right away
• To avoid any delays, mobile contact number of the recipient is required
• You may also choose to deliver to a SF Store near you, simply provide the SF Store Code at checkout

Hong Kong Post

• Usually takes about 2-3 working days

Local Courier

• Usually takes about 3 working days
• String instrument purchases are recommended to use Local Courier
• Note that we can only deliver to addresses with direct elevator access
• For outlying islands, please choose Inquire for Shipping Quotation, and we will be in touch with you
• Delivery times are during our opening hours, except weekends, public holidays and when typhoon or rainstorm signals are hoisted
• We will WhatsApp or call you to confirm your order and delivery details after payment
• To avoid any delays, mobile contact number of the recipient is required

International Shipping

We ship to a list of countries worldwide, and are working to deliver to more countries each day to music enthusiasts all over the world.

Orders are usually shipped within 2 working days after payment. Shipping methods include:

Hong Kong Post

• Usually takes 7-14 working days
• Once we receive the tracking number, we will email you right away

FedEx

• Usually takes about 7 working days
• Once we receive the tracking number, we will email you right away

If you are unable to obtain shipping by Estimate Shipping on the Checkout Page, you may also Request a Shipping Quotation.

We work closely with our shipping partners to minimize the potential impact of custom delays on our international orders, but when there are circumstances out of our control; packages may take up to 3 weeks to arrive due to customs inspections.

Packing Materials

Packing materials may include: Boxes, bubble wrap, and packing foam etc.

Shipping Quotation Request

Ordering multiple items with different sizes or large items that require special handling?

Unable to obtain shipping at your shopping cart?

We may help you calculate shipping, before you make payment, just:

1. Add your items to the Shopping Cart and checkout
2. Provide your detailed delivery address at Checkout
3. Choose "Inquire for Shipping Quotation" at Delivery Method
4. Choose "Proceed without Payment (For Customers Inquiring for Shipping Quotation Only)" at Payment Method
5. Confirm your order at the Checkout
6. Order Confirmation will be emailed to you by the system
7. Our staff will calculate your shipping charges, and email you again shortly

Ready to request a shipping quote? Head back to your Shopping Cart!