FAQ

Q: What kind of payment options does Harmony Music Company offer?
We accept Paypal, Visa, MasterCard, AmericanExpress via the Paypal gateway, 轉數快 FPS and bank deposit. If you require other payment methods, please email us at eshop@harmony-music.com.
 
Q: How secure is shopping with Harmony Music Company?
We want your online shopping to be seamless and trouble-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order. SSL encrypts your order information to avoid the decoding of that information by anyone other than Harmony Music Company. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. When accessing a secure server, the first characters of the site address will change from "http" to "https".
 
Q: I forgot my password for my account. What should I do?
Don’t panic, you can go to My Account and click on the Forgot password link. You will be prompted with a window that asks for the email you registered with us. Once you enter the necessary information, the password will be sent automatically to the registered email address.
 
Q: I have signed up for an account, can I change my personal info and shipping address?
Of course! You can go to My Account page, login and you can modify your account details there.
 
Q: How can I catch up from the latest news and promotions at Harmony Music Company?
Subscribe to our newsletter to get the latest updates about our New Arrivals, Best Seller Products and Special Deals.
 
Q: How can I unsubscribe from the newsletter mailing list?
You can unsubscribe anytime by email at eshop@harmony-music.com, with the title Unsubscribe and we will remove your email from the mailing list.
 
Q: Are the prices and promotions listed online completely identical with Harmony Music retail store?
Harmony-Music.com prices and promotions may vary when comparing with Harmony Music retail store in Hong Kong due to factors such as different operating costs, special regional or online promotions, or exchange rate fluctuations. We are constantly working to offer our customers the most competitive online prices.
 
Q: I have received a few emails from Harmony-Music.com about my order. What are they?
Order Confirmation: This email confirms Harmony-Music.com has processed your order.
Shipping Confirmation: This email confirms that Harmony-Music.com has shipped the order to your shipping address.
 
Q: Can I return an item after it is delivered to me?
Yes, you can. Please refer to the Return & Exchange Policy for more information on this.
 
Q: I want to find a specific Music Instrument or Accessory that is not posted on your site, what can I do?
We are working to continuously update our online shop with more great products out of our broad range of products currently available at our brick-and-mortar store.  If you have any specific music needs, feel free to contact us at info@harmony-music.com, and we will help you to the best of our ability.